We have recently updated our safety policies regarding vaccines and mask requirements. Learn More here.

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Sharing Music Safely

Safely Coming Together Again

We are excited to return to the concert hall with you and look forward to celebrating our 100th anniversary milestone together. We care very much about sharing music in safe environments that honor the health and safety of everyone who works and interacts with us.

As an organization that presents music with large, in-person audiences, we recognize our special responsibility to prioritize safety. Therefore, for our 2021-2022 concert season, we have updated our policies and attendance requirements to include important safety protocols:

  • Masks covering the mouth and nose are required for all audience members, regardless of age or venue, while on the concert premises and during performances.
  • We require in-person vaccination verification from all audience members 12 years of age or older*. To make verification easier, consider downloading the Bindle app, setting up your account, and uploading your vaccination certification in advance of the event. Bindle is a secure wallet for your health records and an easy way to share your COVID health status privately with others. If you prefer, you also may present your vaccination card or a photo of your card along with proof of ID, or proof provided by a foreign government at the venue prior to the concert. Negative tests will not be accepted in lieu of vaccination status.
  • At this time, children under the age of 12, for whom there is no currently available vaccine, are permitted to attend KSO events with a vaccinated guardian. As soon as children under the age of 12 become eligible to receive a vaccine, they will also be subject to this vaccination requirement. All children must follow the masking policy.
  • We are confident this is the best policy to keep our audiences and everyone who comes together for concerts as safe as possible.

Musician Safety Procedures 2021 PC Mark BugnaskiTo give you peace of mind when purchasing concert tickets in advance, we are suspending our usual refund policies effective now until August 31, 2022, and will allow refunds of any tickets up until your scheduled performance time.

This policy was developed in accordance with the advice of public health officials, patron feedback, and with the goal of keeping you, our musicians, our volunteers, and our staff as safe as possible. We will continue to monitor CDC and Michigan health department guidance throughout the season. We will notify you should any local, state, or federal rules or laws impact our policy, or about any changes, temporary closures, postponements, or cancellations.


* The KSO may consider requests for reasonable accommodation for a medical reason, or because of (i) a disability that prevents you from obtaining a vaccination or (ii) a sincerely held religious practice or belief. Contact us at info@kalamazoosymphony.com with questions.

  

Answers to Common Questions

Why are you enacting this policy?
We want everyone to feel safe coming to our events so you can focus on enjoying the music! This policy enables us to share music in safe environments that honor the health and safety of everyone who works and interacts with us. We are joining with many cultural venues nationwide in the effort to combat COVID-19 by requiring masks and vaccinations.

Are masks required?
Yes, everyone who attends a KSO event or works with the KSO is required to wear a mask covering their nose and mouth.

Are you distancing concert seating?
Currently, we are not requiring distanced seating at our events. However, we understand some guests may prefer to sit away from others, and we will accommodate those requests individually, as possible. Please contact us at info@kalamazoosymphony.com or at 269.349.7759, to talk about seating arrangements.

How does Bindle work? Is it private?
The Bindle app can store information like your vaccine card securely. We recommend you download the Bindle app, set up your account, and upload your vaccination certification in advance of the event. When you come to the concert, we'll scan the QR code on your app, which will tell us if you've received the COVID vaccination. When ushers verify your vaccination, they will allow you into the theater. No one will have access to your personal health information through the Bindle app but you. Your health records are stored cryptographically, so you can be assured that the data is credible and stays private.

I will not be getting the vaccination, but I want to attend a concert. How can I do that?
We are confident this is the best policy to keep our audiences and everyone who comes together for concerts as safe as possible.

The KSO may consider requests for reasonable accommodation for a medical reason, or because of (i) a disability that prevents you from obtaining a vaccination or (ii) a sincerely held religious practice or belief. Contact us at info@kalamazoosymphony.com with questions.

Will you offer streamed concerts online for those who aren't able to attend in person?
We hope to offer some online content this season! It was such an engaging way for everyone to stay connected during the shutdown period. We will share information as we have it on our website and in social media.

Whom can I talk with about this policy?
Please contact us at info@kalamazoosymphony.com or 269-349-7759, and we will get you in touch with the right person, based on your questions.