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Tickets and Gift Certificates

Season 2020-21

We're excited to share music with you in new ways this season!
  

Ticketing Policies During COVID-19

Most of our concerts require pre-registration or ticketing so we can follow up with links for streamed concerts or with electronic tickets for in-person performances. We are pleased to offer a flexible Name-Your-Price system that offers no- or low-cost registration and suggests minimum price amounts for those who want to give that amount or more to help offset concert costs and support our musicians.

How to Ensure You Receive Our Emails
To make sure you do not miss out on any of our notes about your concerts & tickets, add our email addresses to your email program's address book. We use two addresses to contact you about our performances:

  1. Your receipts, tickets, and streamed event links: webmaster@kalamazoosymphony.com
  2. Concert updates, general information, and newsletters: info@kalamazoosymphony.com

 

Safety Policies

As important as music is to us, safety remains our number one priority and informs every step we take. We will be offering online, virtual options for nearly every concert so you can participate from home. When we do come together, whether as small ensemble groups to record or with a limited audience, we will implement and enforce strict safety protocols. These will include mandatory face coverings and physical distancing, in accordance with OSHA and CDC guidelines and state and local policies.

   

Common Questions


Are we going to receive tickets after we place an order?

As a safety precaution, physical tickets will not be used this season. Instead, we have digital options for you:

  • For Streamed Concerts, you will receive a confirmation email from webmaster@kalamazoosymphony.com immediately after placing an order. You will receive another email later from info@kalamazoosymphony.com with a link to the stream, which will remain available for two weeks after the concert date.
  • For In-Person Concerts, you must bring a copy of your order confirmation (on your phone is fine) to the concert. You will be checked in at the concert location. Masks are required at all KSO events.

 
What does "Name-Your-Price" mean?

Name-Your-Price is a pricing model that allows you to choose your ticket price at checkout. We have adopted this model for a number of concerts this season. While tickets may be reserved for free, various concerts may offer a suggested price per ticket, which helps us offset production costs and support our musicians.

What are my options if I can no longer attend a stream or a live concert?

In the event of an illness or conflict, you may: request a refund; credit the amount to your account; donate the tickets to the KSO to offset production costs; exchange the tickets for a different concert; or receive credit via a gift certificate. Please follow the instructions below to make a request:

  1. Click on this link and login to the account you used to reserve the tickets to view your upcoming events
  2. Click on "Request a Return" for the desired concert
  3. Choose the type of return, exchange, or credit you'd like from the list of options, and then click on "Submit Request"

Can I still purchase tickets through Miller Auditorium?

Miller Auditorium operations are suspended in compliance with state COVID-19 guidelines. Their ticket office is closed, and KSO patrons should plan to manage their ticket and reservation requests directly with KSO. You may do this in one of the following ways:


Gift Certificates 

A great gift (and stocking stuffer), KSO Gift Certificates are available in any amount and may be used to purchase KSO concert tickets. 

Purchase Gift Certificates Now!

 

All programs, artists and prices are subject to change.


Questions? Please feel free to contact KSO Patron Service Manager, Hazel James, or 269.216.6782.