HomeConcerts & TicketsCommon Questions and Newcomer's Guide

Common Questions and Newcomer's Guide

We are so glad to welcome you to Kalamazoo Symphony performances! Whenther this is your first time at the KSO or you're a frequent attendee, we've compiled a list of common questions so you simply can relax and enjoy the event.


First things first: your experience is yours

There is nothing like a live concert. The interaction between audience and musicians creates a special tension, which also influences the performance. Music is a shared experience, which means you are an important part of the performance. Your reaction to the experience will be as unique as you, and we encourage you to react as you'd like. Clapping and cheering aren't frowned upon for our concerts. 

How much does a ticket cost?

If you are interested in attending three or more concerts during our season, contact the KSO Box Office at 269.349.7759 (or via our Patron Services direct line 269.216.6782): You’re eligible to become a subscriber and save! Perhaps you're interested in only one or two shows? Great! Our single-ticket pricing for our Symphonic and Special Event concerts ranges from $24-$60. However, we have KSO Movies, Family Discovery, Classics Uncorked and Craft Music concerts as well. For more information about pricing, you can contact our office and we can answer your questions and send you a brochure with everything you need to know. You can also view concert information here! 

What to Expect at a KSO eventWhen do single tickets go on sale?

Tickets to individual concerts, rather than subscription packages, generally become available in mid-August. Subscriptions are available approximately three months earlier. If you want to come to three or more concerts in a season, consider a Create Your Own subscription and save versus the price of individual concert tickets. We can talk you through it: For more information, contact our office at 269.349.7759, or call Patron Services directly at 269.216.6782.

What do I wear to the concert?

Come as you are; we want you to be comfortable! We find that most people dress casually for our concerts. The only people you’ll see in a tuxedo will be the musicians onstage! But feel free to get as dressed up or dressed down as you like.

How long is a concert?

Depending on the programming, a concert can be anywhere from 90-120 minutes. If you want to know the time a specific concert will end, call our office at 269.349.7759, or call Patron Services directly at 269.216.6782.

I know nothing about symphonic music; will I be bored?

We sure hope not! A concert is a live event that's an interaction between the audience and musicians -- you're an important part of the experience! For a great introduction, we recommend attending our Wiser Financial Prelude, from 7-7:30 p.m., prior to each Symphonic Series concert. These popular talks help guide you through interesting details of the program and might even introduce the soloist. 

Immediately after each Symphonic Series concert, remain in the auditorium for "AfterWORDS," an interactive discussion between the conductor, soloist, and audience.

May I take pictures during the performance?

We love it when you check in on Facebook, Twitter, Instagram, and tag us in photos from the lobby and receptions, but we ask that once the concert starts your phone is silenced and tucked away. Just like in a movie theater, that bright phone screen can be distracting!

I’m a student; do I get a discount?

Yes, students always are welcome, and encouraged, to join us for concerts! Students get 50% off regular KSO concert ticket rates, if you purchase in advance. Students also are eligible for $5 student rush tickets the night of a KSO concert, with a valid student ID. Grade school through college students with a valid student ID are eligible for discounts. (Discounted rate does not apply to Family Discovery concerts, which are $5 per ticket.

Does my child need a ticket?

Every person needs a ticket, even if your child plans to sit on your lap. We need to know the exact number of people in our concert hall so we do not exceed capacity. But note the student discounts information above!

When should I applaud?

Most people applaud a performer to express their awe and appreciation. So, whenever so moved, please applaud. Back when Beethoven was composing his symphonies, it was common for audiences to cheer and clap. Then sometime within the last 100 years, people became more serious. Some symphony-goers still feel bound to an unwritten rule of applauding only at the end of the entire musical work, but we encourage you to react when you want to react. If you're unsure, follow the lead of those around you.

When should I arrive?

We recommend arriving early so you can grab a drink and get settled before the concert starts. Once the music begins, the ushers will not allow you to enter until the first break. If you arrive after the break, then you may be sitting in the lobby until intermission. This is a pretty common practice among orchestras all over the world, to ensure the enjoyment of the majority of concert-goers who arrive and take their seat on time. We know you'll understand.

If you are attending a Symphonic Series concert, we suggest arriving before 7 p.m. so you can attend our popular Wiser Financial Prelude. These discussions occur in the auditorium from 7-7:30 p.m., and help guide you through interesting details of the program. 

Is the venue accessible?

We strive to make all venues where the KSO offers concerts, both free community concerts and paid events, fully accessible to all. Additionally, our Sensory Friendly initiative creates a more open and inclusive experience for those who need sensory accommodations to enjoy our concerts. Sensory friendly accommodations such as headphones, sunglasses, earplugs, and quiet fidget objects are made available for free at all concerts for children and adults. Rehearsals are opened to those who need to attend when crowds aren't present. To request an accommodation or for inquiries about accessibility, please contact the KSO office at 269-349-7759.

What about fragrances?

To be respectful of those with allergies and environmental sensitivies, we ask that you please refrain from wearing strong fragrances. 

Bag policy at Miller Auditorium

To enhance the safety of guests, Miller Auditorium has adopted a best-practices policy, consistent with policies being implemented at performing arts centers across the nation. Please note, when coming to Miller, bags and purses should be no larger than 4.5" X 6.5" or approximately the size of small handbag/clutch purse. Anything larger than that may be subject to search, or you may be requested to return the bag to your vehicle. Backpacks of any kind are strictly prohibited.

Ask questions of our staff anytime day or night.

Please contact KSO staff to ask your concert etiquette questions. Feel free to leave a message if you call after hours and someone will return your call promptly. You can reach us during regular business hours: Monday - Friday, 9 a.m. - 5 p.m. At each concert, you can find us at the information table near the ticket office.

Invite a friend or another couple to go with you to the next concert.

A concert can be even more enjoyable when shared with others. Take selfies to capture your experience, and tag us: #KalSym and #SymphonyStory. We look forward to seeing you in the concert hall!

Where can I eat before the concert?

Downtown Kalamazoo offers several great options for dinner before coming to a KSO concert! From casual bar settings to more formal restaurants, there is a lot to choose from at the Downtown Kalamazoo website. We encourage you to consider one of our sponsors or partners: Bell's Eccentric Café, ZaziosOld Burdick's, or Webster's Prime.